Privacy Policy
Last updated: January 1, 2024
Batch File Shipping ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application and related services.
1. Information We Collect
We collect information you provide directly to us, including:
- Account Information: When you create an account, we collect your name, email address, and password.
- Payment Information: If you subscribe to our Pro plan, we collect billing details through our third-party payment processor. We do not store your full credit card number on our servers.
- Uploaded Files: We temporarily process the order sheets and shipping files you upload for conversion. These files are automatically deleted after processing is complete.
- Usage Data: We collect information about how you use the service, including conversion counts, template usage, and feature interactions.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your file conversions
- Manage your account and subscription
- Send you important service updates and notifications
- Respond to your inquiries and support requests
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues or security threats
3. Data Security
We implement appropriate technical and organizational measures to protect your personal information. All data is encrypted in transit using TLS and at rest using AES-256 encryption. Our infrastructure is hosted on enterprise-grade cloud platforms with regular security audits.
4. Data Retention
We retain your account information for as long as your account is active. Uploaded files are processed and automatically deleted within 24 hours of conversion. You can request deletion of your account and all associated data at any time by contacting us.
5. Third-Party Services
We may share your information with third-party service providers who assist us in operating our platform, including:
- Cloud hosting and infrastructure providers
- Payment processing services
- Analytics tools (anonymized data only)
These providers are contractually obligated to protect your data and may only use it to perform services on our behalf.
6. Cookies
We use essential cookies to maintain your session and authentication state. We do not use third-party advertising or tracking cookies.
7. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Withdraw consent for data processing
8. Children’s Privacy
Our service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at: